SmugMug Review: Real Support in a World That’s Forgotten What That Means

Let’s start with what truly sets SmugMug apart: their customer service is phenomenal. In an era where chatbots and outsourced scripts have replaced real connection, SmugMug still believes in people helping people. Every time I’ve reached out, I’ve talked to an actual human who genuinely cares, and that’s not marketing fluff. It is a lost art, and it’s one of the biggest reasons I’ll always be loyal to them.